Responsible Gambling Policy

Vegastars Casino provides online gambling-style entertainment via vegastarscasino.cloud. This Responsible Gambling Policy sets out safer gambling principles, the tools available to help you control play, and the steps you can take if gambling starts to cause harm.

Gambling involves risk and can result in financial loss. If gambling becomes stressful or difficult to manage, using protection tools and seeking professional support can help.

Age restriction (18+)

You must be at least 18 years old to use the Website and Services. Minors must not register, deposit, or participate in any gambling activity.

Safer gambling principles

We encourage players to:

Set Spending Limits

Decide how much you can afford to spend and stop at that limit

Manage Your Time

Set a time limit and take regular breaks

Avoid Chasing Losses

Avoid chasing losses

Play with a Clear Mind

Avoid gambling when distressed, tired, or impaired

Keep Finances Separate

Keep gambling separate from essential spending and financial commitments

Review Your Activity

Review your activity to stay aware of time and spending

Tools to support safer play

Depending on feature availability and account status, the following tools may be available on request:

Financial Limits

  • Deposit limits: Deposit limits cap how much you can deposit over a set period (daily/weekly/monthly). Once reached, additional deposits may be restricted until the period resets.
  • Loss limits: Loss limits can cap losses over a defined timeframe to help you stay within boundaries you choose.

Time Management & Breaks

  • Session/time limits: Session tools can restrict time spent on the Website or provide reminders to take breaks.
  • Time-outs (cooling-off): Time-outs temporarily restrict access for a defined period so you can step away.
  • Self-exclusion: Self-exclusion is designed for users who want a longer break. During self-exclusion, access to gambling features should be blocked. If reinstatement is available, it is typically not immediate and may require additional confirmation.
  • Account closure: You can request permanent account closure. Limited records may be retained for security, dispute resolution, and recordkeeping.

How to request limits, time-outs, or self-exclusion

To request safer gambling tools:

For account safety, we may ask you to verify ownership before applying restrictions.

Warning signs of problem gambling

Warning signs may include:

  • Spending more money or time than planned
  • Borrowing money or using credit to gamble
  • Hiding gambling or feeling guilt/shame
  • Irritability or anxiety when not gambling
  • Gambling affecting relationships, work, sleep, or responsibilities
  • Repeated attempts to win back losses quickly

If you recognise these signs, consider setting stricter limits, using time-outs, self-excluding, and speaking with a qualified professional.

Getting help and professional support

If gambling is causing distress or financial harm, consider seeking confidential support from a licensed counsellor, healthcare provider, or other qualified professional in Australia. Professional support can help you plan next steps and reduce harm.

Protecting minors and shared-device guidance

If you share a device or internet connection:

  • Use a device passcode and separate user profiles
  • Do not save passwords in browsers
  • Log out after each session
  • Keep payment methods private
  • Consider device-level parental controls

Adults are responsible for preventing minors from accessing the Website.

Operational approach

We may use reasonable operational measures to identify patterns that could indicate elevated risk (for example, frequent deposits or extended sessions). These patterns are not a diagnosis. Where appropriate, we may provide reminders about available tools and safer play information.

Updates to this Responsible Gambling Policy

We may update this policy to reflect changes to tools, platform design, or operational practices. The latest version applies once posted on vegastarscasino.cloud.

Contact

Email: [email protected]

Phone: +61 2 9108 6640

Address: Level 15, 60 Margaret Street, Sydney NSW 2000, Australia